Gosport Borough Council
Councillors:
27
Wards:
14
Committees:
10
Meetings (2026):
59
Meetings (2025):
50
Meeting
Housing Board - Gosport
Meeting Times
Scheduled Time
Start:
Wednesday, 19th November 2025
6:00 PM
Wednesday, 19th November 2025
6:00 PM
End:
Wednesday, 19th November 2025
10:00 PM
Wednesday, 19th November 2025
10:00 PM
Meeting Status
Status:
Confirmed
Confirmed
Date:
19 Nov 2025
19 Nov 2025
Location:
Council Chamber
Council Chamber
Meeting Attendees
Chairman
Councillor Ms Sue Ballard
Present, as expected
Committee Member
Councillor David Herridge
Present, as expected
Vice-Chair
Councillor Jamie Hutchison
Present, as expected
Agenda
1
APOLOGIES FOR NON ATTENDANCE
Minutes
Apologies for non attendance were received from Councillor Namdeo who was substituted by Councillor Philpott.
2
DECLARATIONS OF INTEREST
All members are required to disclose at this point in the meeting or as soon as possible thereafter, any disclosable pecuniary interest or personal interest in any item(s) being considered at this meeting.
Minutes
There were none
3
MINUTES OF THE PREVIOUS MEETING OF THE HOUSING BOARD HELD 24 September 2025
Attachments:
- Document Minutes Public Pack, 24/09/2025 Housing Board 11 Nov 2025
Minutes
RESOLVED: That the minutes of the meeting held on 24 September were signed as a true and correct record.
4
DEPUTATIONS - STANDING ORDER 3.4
(NOTE: The Board is required to receive a deputation(s) on a matter which is before the meeting of the Board provided that notice of the intended deputation and its object shall have been received by the Borough Solicitor by 12 noon on Monday 17th November 2025. The total time for deputations in favour and against a proposal shall not exceed 10 minutes)
Minutes
There were none
5
PUBLIC QUESTIONS
(NOTE: The Board is required to allow a total of 15 minutes for questions from Members of the public on matters within the terms of reference of the Board provided that notice of such Question(s) shall have been submitted to the Borough Solicitor by 12 noon on Monday 17 November)
Minutes
There were none
6
Tenant Satisfaction Measures & Action Plan (Year 2 2024)
To update Board on the full outcome of the Tenant Satisfaction Measures (Year 2 – 2024), and Action Plan.
Attachments:
- Document Tenant Satisfaction Measures & Action Plan (Year 2) Final 11 Nov 2025
- Document Action Plan 2025 - TSM's Draft Final 11 Nov 2025
Minutes
Consideration was given to a report by the Head of Housing (Interim) (HOHI), updating the Board on the full outcome of the Tenant Satisfaction Measures (Year 2-2024) and Action Plan.
The HOHI introduced her report by reminding Members that there had been a previous report on the Tenant Satisfaction Measures, but this one contained the full data and an action plan. The full analysis had also been available on the website since the date of submission, 30 June 2025.
In answer to a Member’s question, the HOHI advised that currently the Council does not hold full visual stock condition surveys for all properties, but information gleaned during void visits, EPC and thermal comfort knowledge data and historic surveys exists. Full surveys may affect the percentage of non-decent homes reported. Difficulties in securing skilled surveyors to carry out the surveys has caused a delay in compiling this data, however a draft procurement document is in place and it is hoped to achieve a 2-3 year turnaround, which would bring us in line with other local authorities programmes. The tenancy update survey would ascertain how many people are living at each address. The data captured from the stock condition surveys will be used to create planned programmes of works for which different contractors could bid for.
Members were advised that following training the GBC Property team are now all fully HHSRS trained.
The HOHI agreed to come back to the Members with more detail on the status of the 126 non-decent homes, and how many were still on the list from last year.
Members were advised that the Resident Scrutiny Panel would deep dive into particular service areas, update on what is working well, propose improvements, as well as hold the housing landlord service to account. The Tenant Participation Advisory Service (TPAS), a national company that provides online services and training for social housing tenants , has been engaged to support the panel. Our contractor will review the skills base of their teams to understand any further training needs. A third party will be engaged to commence a review of the Repairs Service and recommend improvements. The Council continues to struggle to recruit surveyors due to market conditions impacting all social landlords.
In answer to a Member’s question regarding the ability of the team to deliver the 22 actions in the published timeframes, the HOHI advised that the date for creation of the Tenant Scrutiny Panel might have to move to January, following a meeting of the Resident Opinion Panel in December. A draft terms of reference is in place and TPAS engaged, so if agreed should be able to move quickly. Other actions have been started and there are no major concerns at this time in meeting the timelines. The action plan is a working document in response to the TSM outcomes that are informed, but not driven by the Social Housing Regulator and regular updates will be brought back to board.
The HOHI advised that robust training for officers has to be ongoing to capture new starters. This will continue to set a standard of respectful engagement, in person as well as on the telephone, and support officers in identifying and dealing with residents who may be vulnerable or neurodiverse. Officers should always bear in mind that resident’s homes will always be their priority and should receive understanding even when there may be other priorities for officers to deal with.
Members were advised that Planned Work Programmes were currently still paused, and will recommence once the stock survey data is captured. The HOHI assured members that if surveyors identified properties that required new kitchens, bathrooms or boilers during routine visits or at void stage,then these works are raised but not as part of a planned programme.
A Member wished to thank the HOHI and her team for delivering a service that achieved an increased satisfaction percentage of 85%, and engaging with the Regulator of Social Housing regarding the consumer standards that came into effect 1 April 2024. They felt that the important report would be the one produced in 12 months time which would reflect the ongoing improvements.
A Member wished to amend the recommendation to allow the Board to approve and not just note the contents of the report. They were advised that the recruitment of the Complaints Officer would be taken to P&O as an increase to establishment. This amendment was proposed, seconded and agreed.
RESOLVED: That the Board approved the Tenant Satisfaction Measures and Action Plan.
The HOHI introduced her report by reminding Members that there had been a previous report on the Tenant Satisfaction Measures, but this one contained the full data and an action plan. The full analysis had also been available on the website since the date of submission, 30 June 2025.
In answer to a Member’s question, the HOHI advised that currently the Council does not hold full visual stock condition surveys for all properties, but information gleaned during void visits, EPC and thermal comfort knowledge data and historic surveys exists. Full surveys may affect the percentage of non-decent homes reported. Difficulties in securing skilled surveyors to carry out the surveys has caused a delay in compiling this data, however a draft procurement document is in place and it is hoped to achieve a 2-3 year turnaround, which would bring us in line with other local authorities programmes. The tenancy update survey would ascertain how many people are living at each address. The data captured from the stock condition surveys will be used to create planned programmes of works for which different contractors could bid for.
Members were advised that following training the GBC Property team are now all fully HHSRS trained.
The HOHI agreed to come back to the Members with more detail on the status of the 126 non-decent homes, and how many were still on the list from last year.
Members were advised that the Resident Scrutiny Panel would deep dive into particular service areas, update on what is working well, propose improvements, as well as hold the housing landlord service to account. The Tenant Participation Advisory Service (TPAS), a national company that provides online services and training for social housing tenants , has been engaged to support the panel. Our contractor will review the skills base of their teams to understand any further training needs. A third party will be engaged to commence a review of the Repairs Service and recommend improvements. The Council continues to struggle to recruit surveyors due to market conditions impacting all social landlords.
In answer to a Member’s question regarding the ability of the team to deliver the 22 actions in the published timeframes, the HOHI advised that the date for creation of the Tenant Scrutiny Panel might have to move to January, following a meeting of the Resident Opinion Panel in December. A draft terms of reference is in place and TPAS engaged, so if agreed should be able to move quickly. Other actions have been started and there are no major concerns at this time in meeting the timelines. The action plan is a working document in response to the TSM outcomes that are informed, but not driven by the Social Housing Regulator and regular updates will be brought back to board.
The HOHI advised that robust training for officers has to be ongoing to capture new starters. This will continue to set a standard of respectful engagement, in person as well as on the telephone, and support officers in identifying and dealing with residents who may be vulnerable or neurodiverse. Officers should always bear in mind that resident’s homes will always be their priority and should receive understanding even when there may be other priorities for officers to deal with.
Members were advised that Planned Work Programmes were currently still paused, and will recommence once the stock survey data is captured. The HOHI assured members that if surveyors identified properties that required new kitchens, bathrooms or boilers during routine visits or at void stage,then these works are raised but not as part of a planned programme.
A Member wished to thank the HOHI and her team for delivering a service that achieved an increased satisfaction percentage of 85%, and engaging with the Regulator of Social Housing regarding the consumer standards that came into effect 1 April 2024. They felt that the important report would be the one produced in 12 months time which would reflect the ongoing improvements.
A Member wished to amend the recommendation to allow the Board to approve and not just note the contents of the report. They were advised that the recruitment of the Complaints Officer would be taken to P&O as an increase to establishment. This amendment was proposed, seconded and agreed.
RESOLVED: That the Board approved the Tenant Satisfaction Measures and Action Plan.
7
ANY OTHER ITEMS
Minutes
Previous Meetings
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